Corporate social responsibility

Corporate social responsibility

The STIB is a responsible urban stakeholder. The company is committed to the continuous improvement of its environmental performance and contributes proactively to the sustainability ambitions and challenges of Brussels.

It is developing the accessibility of its services, promoting diversity and fostering inclusion and social cohesion, both within its organisation and with its customers. It monitors the safety of its passengers, staff, third parties and infrastructure.

Economic commitment

Economic commitment

Participating in investments
7 billion in investments

Participating in investments

Between 2019 to 2030, over 7 billion of investment are dedicated to improving mobility in Brussels. These large-scale investments will be financed by allocations of investments awarded to the STIB by the Brussels-Capital Region and the amounts allocated by the Federal government under the cooperation agreement with Beliris. As a responsible public company, the STIB is called on to contribute to the financing as far as its resources will allow. To this end, it has implemented a cost-saving programme called DRIVE, based on the principles of good governance and process optimisation.

Environmental commitment

Environmental commitment

Commitment to the planet
12,3%
improvement in energy performance

Commitment to the planet

As a public transport company, the STIB offers a solution for more ecological travel and is working to reduce its carbon footprint in its operations.

Between 2018 and 2022, the STIB improved its energy performance by 12.3%. This fine achievement is the result of numerous actions, such as the acquisition of electric and hybrid vehicles, the application of eco-building principles, the installation of solar panels and energy saving measures.

In addition, the STIB is supporting local initiatives. In 2022, it continued its collaboration with L'Ouvroir to recycle its waste, donated lockers and laptops to associations, concluded a temporary occupation agreement for its Belgrade workshop with the cyclo-logistics cooperative Urbike, and organised Repair Cafés on the Molenwest site.

Social commitment

Social commitment

The STIB promotes inclusion and social cohesion

The STIB promotes inclusion and social cohesion

The STIB goes far beyond its role as a public transport company. It is committed to the city and its inhabitants on a daily basis. Its network and its vehicles are places for living and meeting, where the animation and the diversity of Brussels are reflected, but also its social problems.

Throughout the year, the STIB's "Prevention & Social Cohesion" team develops initiatives which respond to various issues: awareness and prevention in schools, collaboration with the associative sector to help the underprivileged on the network, distribution of hot meals in winter with the Operation Thermos non-profit organisation, positive reappropriation of the stations in partnership with neighbourhood associations, training of its personnel in social issues, the socio-professional integration of young Brussels residents, etc.

On board its refurbished "Living Together" bus, the STIB goes to meet various audiences in the field and supports Brussels associations active in the field of social cohesion.

6,307 meals offered by the STIB
Securing the network

Securing the network

Raising awareness and ensuring safety

Raising awareness and ensuring safety

Throughout the year, the STIB launches various campaigns and actions which will make its network safer and make both travellers and other road users aware of certain dangers.

The STIB targets themes which are sometimes sensitive, sometimes complex, but always linked to safety on its network. Examples: cohabitation with cyclists and scooter riders, the vigilance required when approaching the tram or the risks linked to trespassing on the track.

In addition to these occasional actions, the field teams ensure the safety of the bus, tram and metro network on a daily basis. Formerly called "Field Support", this department has been renamed "Customer Experience", in order to emphasise the common objective of each of the teams within this department: to accompany the customers throughout their journey, whether that is from a technical, informative or safety perspective.

Accessibility

Accessibility

New milestones achieved in accessibility

New milestones achieved in accessibility

Probably the biggest news of the year is the addition of audio announcements outside the vehicles. Thanks to this device, visually impaired people who have difficulty reading can now easily identify which bus or tram is coming to the stop.

Information is essential to enable peopling with reduced mobility to plan their trips. This is why, after the lifts, the escalators are included in the STIB mobile app, so that passengers can check in real time if they are available.

In terms of accessibility of the underground network, the milestone of three quarters of accessible stations was reached by the end of 2022, with 53 of the 69 metro and pre-metro stations equipped with lifts.

In parallel, the STIB is continuing its numerous punctual and recurrent actions which will allow for the accessibility of its network and help people who have more difficulties to move. Did you know, for example, that it collaborates with the voluntary sector for the training of guide dogs ? Every year, dozens of surface stops are adapted in order to improve user comfort and vehicle access.

53
stations with lifts