A helping hand in times of need

Whether it is in the context of professional or personal problems, the social advisors are there to support the employees of the STIB. They also have the possibility of requesting the help of external psychologists free of charge, through the Employee Assistance Programme.

These aids were particularly necessary during the health crisis. In 2022, the opening of the Brussels attacks trial brought back painful memories to the hearts of many colleagues. Psychological and legal support was offered to the colleagues concerned through the social advisors.

The social advisors have been trained to mediate. This conflict resolution method helps teams and management to resolve constructively on occasions some complex professional situations.

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