A dynamic and innovative company

A dynamic and innovative company

The STIB is a dynamic and efficient company that uses innovation to increase its performance and plan the future of mobility in Brussels. Thanks to a particularly ambitious investment plan, it is committed, in partnership with the Brussels Region, to delivering a quality service that meets customer expectations while developing its network and preparing for the future.

To do this, it is striving to control and optimise its costs, simplify its processes and governance, improve its operating agility and develop a culture and management of innovation.

Financial resources

Financial resources

Efficiency and resilience

Efficiency and resilience

For the STIB, as for many companies, 2022 was a real budgetary challenge, with the repercussions of the health crisis, rising energy prices, inflation, etc. In this context, the STIB has shown resilience and creativity, constantly rethinking its operations to optimise its costs.

Salary indexation had a significant impact on the company's operating costs. Traffic revenues continued to grow, thanks to the increase in the number of journeys on the network.

Investments remain essential to further improve the attractiveness of public transport and meet future challenges.

The STIB evolves with Brussels

The STIB evolves with Brussels

The STIB evolves with Brussels

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The STIB evolves with Brussels

Brussels is constantly changing, and with it the public transport network. The needs of travellers are also evolving, with the creation of new districts, new infrastructure, etc. The STIB has no shortage of projects to meet these new needs, including the redesign of the bus network with the bus plan, the reinforcement of existing lines, as was the case of the four metro lines and line 71, the creation of new lines, such as metro line 3 to Bordet and tram line 10 to Neder-Over-Heembeek ... The STIB evolves with the city.

Meticulously maintained equipment

Meticulously maintained equipment

Meticulously maintained equipment

Meticulously maintained equipment

Almost 150 km of tram tracks and around 40 km of metro tracks need maintenance. In addition to regular grinding and maintenance work, larger projects are sometimes necessary to replace equipment that has reached the end of its life. These are all opportunities to rethink the public space, in collaboration with road managers.

The Brussels metro will soon be half a century old, as will its signalling system. This is why the STIB's technical teams are working to install a new automatic signalling system: the CBTC, for "Communication-Based Train Control". It will eventually reduce the interval between two metro trains and therefore further increase the frequency of service on the metro lines.

MACHINED TRACKS: 44.37 KM

TRACKS TREATED:

  • WITH ANTI-VIBRATION COVER: 8.61 KM
  • WITH COVERED RAILS: 11.29 KM

The STIB replaces its fleet and looks after its ancestors

The STIB replaces its fleet and looks after its ancestors

New vehicles for the bus, tram and metro

New vehicles for the bus, tram and metro

New vehicles were added to the STIB fleet in 2022, with 18 of the 22 new metro trains of the first series of M7s put into circulation in the Metro. The hydrogen bus currently being tested welcomed its first passengers on board, and the first example of the TNG (Tram New Generation) was tested behind the scenes. The STIB is also preparing for the electrification of its bus fleet by equipping its depots and terminals with charging stations.

The existing fleet has not been forgotten. Maintenance operations were carried out to extend their life while guaranteeing their reliability. The bus technical teams refurbished some 400 buses from floor to ceiling.

Old-timers will have to wait a little longer to see them join the collections in the Tram Museum, which celebrated its 40th anniversary in 2022. This was an opportunity for vintage vehicles to parade through Brussels for a day.

The STIB transforms its buildings

The STIB transforms its buildings

Vehicles, lines and buildings

Vehicles, lines and buildings

In addition to its fleet and network, the STIB has numerous buildings throughout the city: administrative buildings, depots for the storage and maintenance of its vehicles, as well as workshops, such as the Central Factory, which prepares the rails for the tram network.

During mobility week of September 2022, the public was able to discover the Erasmus depot, which opened in 2021. It will be upgraded in 2023 with the introduction of the new signalling system and the creation of a new test track.

The electrification of bus depots is a major project for the coming years. The STIB plans to fully electrify its fleet by 2035. To do so, it must adapt its infrastructure so that it can charge its buses. Planning permission for the development of the Marly depot was granted in 2022, allowing work to start in 2023.

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depots and workshops
Station renovations

Station renovations

More user-friendly and accessible stations

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More user-friendly and accessible stations

Several stations are under construction. One is the Gare Centrale, which is currently undergoing a complete transformation. It will be embellished and modernised, and will also be more spacious after the work. Passengers will find new shops, public toilets, ATMs and new artwork.

Brussels Mobility is also continuing its programme of making metro stations accessible. With Anneessens and Porte de Hal added to the list, the metro and premetro network had 53 stations equipped with lifts out of a total of 69 at the end of 2022.

The STIB and Brussels Mobility help to promote the visibility of women in the public space. Female artists were honoured in the metro system to mark International Women's Day.

Quality of service

Quality of service

Quality of service celebrates its 20th anniversary
20
years of quality of service

Quality of service celebrates its 20th anniversary

In 2002, the STIB embarked on a process to have the quality of its services certified by an independent body, with the aim of continuous improvement. In the meantime, all modes have been certified, as have many related services such as points of sale, ticket inspection and customer care.

The STIB intends to continue with this work. In 2022, the quality teams, in partnership with the operational teams, implemented a range of new initiatives to improve the customer experience on the network. Here are a few of the more prominent initiatives:

  • the STIB, in collaboration with other Belgian transport operators, tested the Navilens app to improve the autonomy of people with visual impairments in stations;
  • the mobile application includes information on the availability of escalators;
  • the latest buses and trams announce the route and direction of travel thanks to loudspeakers on the outside of the vehicles when they arrive at the stop;
  • illuminated supports improve the readability of information at Noctis stops;
  • the tram teams have tested a new dry steam machine for optimising the cleaning of vehicles;
  • at temporary stops, signs indicate the location of the bus, so that cars do not park there and passengers can board safely;
  • the metro teams redeveloped around 50 older metro trains to allow two wheelchair users to sit easily.